Interview with Kathy Kacher
Q: What problem were you working to solve for the client? What was the burning platform?
A major insurer was proceeding with a multi-year plan to evolve its financial centres into more progressive workspaces. They had the real estate and IT resources lined up; however, they were cognizant that the differently configured workspaces would represent a significant change for the leadership in the centres as well as the advisers and support staff. Given they didn’t have a plan or dedicated resources to prepare or transition the people, FlexPaths’ expertise was needed.